Sandras Online

Substituted and won't accept return

Some time ago I ordered an all-in-one shapewear item from Sandras-online.co.uk. When the shapewear arrived, I cut the tags off, and laundered it. When trying it on, I realized it wasn't the item that I ordered. I called Sandra's online, expecting an apology and a quick exchange. I was told that the item I ordered was no longer available and Sandra's had substituted the other item for me! I was further told that since I had washed the item it was no longer returnable!
Sandras Online substitutes merchandise without permission, will not take responsibility for their own actions-- at the customer's expense. It still makes me angry that I have an expensive piece of shapewear that I don't like, and not order.

Witham, Essex found this review useful