I ordered a new washing machine online from ao.com, just before Xmas. It was the second order I had placed with them. On both occasions I found they offered the best prices on the net. About half an hour after placing my order I received a call from a lovely young man, to check that all the details I had input were correct, to check if had any questions and to confirm that delivery would take place the next day, between 9 and 11am.
During the conversation I happened to mention that I was recovering from a major operation. I also mentioned that I had a mountain of washing to plough through, and that my husband would fit the machine when he returned home from work in the evening, to save on the fitting charge.
I was then offered complimentary fitting of my new washer as a goodwill gesture, since I had previously ordered an oven from ao.com (again, the price, customer service and product were all faultless). Naturally, I was very pleased.
The machine was delivered and fitted by two lovely guys who went to great trouble to manoever the machine around a very tight corner, so that I did not have to move a bookcase for alternative access.
I then washed three loads of washing before falling asleep on the sofa - and when I woke up, my son had accepted delivery of the most beautiful bouquet of flowers - sent by ao.com! This was such a thoughtful and kind gesture, and from a domestic appliance company it was totally above and beyond what you would expect.
THANK YOU SO MUCH AO.COM! 2013 was an awful year for myself and my family, but you helped make it end on a really positive note. I cannot thank you enough for your fantastic service.
For anyone wondering, this is a totally genuine review. I have no conection with the company other than as an extremely satisfied customer, twice over. Please don't hesitiate to use them. I have never had such fantastic customer service. I recommend you to eveyone I know.
WELL DONE AO.COM, AND A VERY BIG THANK YOU FROM ONE EXTREMELY SATISFIED CUSTOMER WHO WILL NEVER GO ELSEWHERE IN FUTURE!!!
Katriona Middleton found this review useful
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