nadine hamilton´s profile

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I had seen the attractive cost of connecting flights to new york and couldnt believe it. I emailed customers services about the luggage and if its included in the price. I stated bith hand luggage and check in luggage and they sent an automated email regarding allowances per airline. I was not interested in that but merely on what I was abiut to pay for. I rang the company via mobile phone and a nice lady said that check in baggage was included in the connecting flights. So I happily booked the flight looking forward to my trip away to see that its only HOLD LUGGAGE INCLUDED. how is anyone supposed to travel to america with clothes in a holdal . Please fix this for me as soon as possible. I am completely happy with everything else barr this. If it can be resolved id be greatful otherwise ill be seeking legal advice which often bes passed to the courts.

07 January 2014

Reply from

Dear Mrs. Hamilton
We checked the terms and conditions of your ticket and you have a baggage allowance (= hold luggage) of 23 kg for each flight segment. In addition, you also have a free carry-on allowance of 10kg (dimensions: 23 x 36 x 56 cm / approx. 9 x 14 x 22 inches). This is considered a standard baggage allowance for flights to the U.S. Please note that your hold baggage will be checked all the way through from Dublin to New York.
Kind regards

nadine hamilton´s profile

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nadine hamilton
United Kingdom