Maureen Grogan´s profile

Reviews (1)

amazingly quick delivery

Ordered 2 pairs of wellies just before Xmas and never dreamt they would arrive before the holidays. 2 days later they were delivered and with a free pair of gardening gloves too. Could not believe they made it to me in such a short time and in the Xmas rush too. BRILL.
The wellies were Muck boots and I ordered 2 pairs as they were advertised as model Ribble. I knew from internet research that these were being discontinued and did not want the newer version called Scrub as I have always worn Ribble. So when I saw these after a lot of research I decided to get 2 pairs to stock up.
When they arrived they were not Ribble model as advertised but the new one Scrub. I was disappointed as I could have bought these from my usual supplier as they had them in stock but not the old discontinued Ribble boots. I understood from this site I was buying Ribble boots as advertised on the site. If I knew I was going to get the new version I would not have bought 2 pairs.
Saying that, the boots are fine and the service was excellent. I would give 5 stars were it not for the incorrect advertising on the site saying they were Ribble boots.

07 January 2014

Reply from Internetgardener

Hello Maureen,

Thank you for your review and your kind words. Apologies for any inconvenience, the Ribble's are now discontinued and have been superceded by the Scrub, these are identical apart from a denser, harder-wearing sole and are more expensive. As your size Ribble were sold out these were sent as an upgrade and I am pleased to hear you are happy with the products. If I can be of any further assistance please do not hesitate to contact myself directly.

Kind Regards,

Paul Burton

Customer Service Manager

The Internet Gardener Ltd

Maureen Grogan´s profile

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Maureen Grogan
United Kingdom