Wesley Smith´s profile

Reviews (1)


ao.com provide the customer service you expect but never get from anyone else

Our washing machine broke on New years eve so we went looking for a replacement and found www.ao.com. The prices were very competitive and even though we had not ordered from them before decided to give them a go, and we are so glad we did.
We ordered on New years day with a deliver 2 days later (which I expect would probably have been next day if it wasn't for the bank holiday).
We received lots of informative updates:
1. Immediate email confirmation of our order with a delivery time between 7 am and 7 pm
2. On the expected deliver date we received an SMS message giving us a delivery time update between 10 am and 2 pm, the message also included the delivery drivers name and number in case we needed to contact him directly.
3. At about 10 am we received a phone call from the driver telling us he would be with use between 11 am and 12 noon
4. The good arrived at about 11:30 am.

The delivery driver was polite and courteous and placed the appliance in the room we requested.

I have never ordered anything online before where we got such good service.

Would I use them again? Yes, without a second thought.

Wesley Smith´s profile

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Wesley Smith
United Kingdom