Marina ´s profile

Reviews (1)



I ordered a fence in April 2011 and the order was lost. My emails were only replied to generically, not one apology. Finally, the order was confirmed for delivery 6 WEEKS after the initial order. Partner took two days off work and called the day before to confirm that the delivery day stood as normal. All confirmed, and said they would call to confirm the exact time between 7 and 9 am the following morning. We called at 9.30 to be told that the order had been 'accidentally' erased from the system. Called the supplier, emailed the store and no answers given for the delay or the orders. A generic delivery text was then sent to me a week later for the order to be redelivered another week later. Partner finally spoke to them and they offered £10 off, but we never heard from them again. It was appalling, absolutely disgraceful customer service. The suppliers that I spoke to said that the long delivery time was due to Easter being their busiest time. I pointed out that usually companies took that into their calculations. NEVER AGAIN, NEVER! Go elsewhere and pay more; I wish I had.

19 March 2012

Reply from

There were information integration errors with this order that we were only made aware of after the fact. This customers dealings were mostly direct with the manufacturer of the fencing and we apologise that we were not more involved with this matter from the start. I have been informed that a gesture of goodwill amounting to more than stated in the review was made and accepted.

Marina ´s profile

profile image of Marina
Female, 1966
London , United Kingdom