I ordered a fence in April 2011 and the order was lost. My emails were only replied to generically, not one apology. Finally, the order was confirmed for delivery 6 WEEKS after the initial order. Partner took two days off work and called the day before to confirm that the delivery day stood as normal. All confirmed, and said they would call to confirm the exact time between 7 and 9 am the following morning. We called at 9.30 to be told that the order had been 'accidentally' erased from the system. Called the supplier, emailed the store and no answers given for the delay or the orders. A generic delivery text was then sent to me a week later for the order to be redelivered another week later. Partner finally spoke to them and they offered £10 off, but we never heard from them again. It was appalling, absolutely disgraceful customer service. The suppliers that I spoke to said that the long delivery time was due to Easter being their busiest time. I pointed out that usually companies took that into their calculations. NEVER AGAIN, NEVER! Go elsewhere and pay more; I wish I had.
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