The shiply website took a deposit for a job TWICE. Trying to get this resolved and refunded has been like trying to teach Chinese to a monkey! Despite raising two support tickets, both of these were CLOSED by support staff WITHOUT them resolving the problem. On telephoning Shiply to make a complaint I was told that there was NO manager who could deal with my matter as "they don't deal with these things". I was told that the accounts department would be contacted AGAIN to request this refund, and that the refund "should take place this week". When I asked why it couldn't be done immediately I was told that these things aren't done every day!!
What an absolutely shocking service!! I wouldn't recommend using shiply to anyone. Staff need to be PROPERLY TRAINED in customer service, and the accounts department need to dedicate as much attention into PAYING OUT what they owe, instead of concerning themselves only on monies coming in.
Harry Illtellulater found this review useful
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