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Reviews (1)

Madfun

Still waiting for playhouse after 2 months

I ordered a Playhouse from this company on the 19th April 2011 and I am still waiting for it to be delivered. I have contacted them on numerous occasions to get an update on delivery but they blame all the problems on the company which manufactures the product (Shire). They claim that Shire do not answer their calls and that they frequently have problems with the company. I have been told that a playhouse was dispatched to me on the 19th May but when it arrived with the courier it was damaged. Another one is supposed to be on its way and MadFun tell me that I am now a 'high priority' case but another month has passed and I still have no playhouse. Needless to say the money was taken from my bank account on the day I ordered it. I would suggest you avoid this company unless you want to spend several infuriating months waiting for your item to be delivered.

11 July 2011

Reply from Madfun

Hi Jenny

I'm sorry that you had to wait so long for your playhouse, our records show it arrived on 21st June.

The manufacturers, Shire, handle all the distribution and after sales service for any Shire Playhouse sold in the UK. This avoids the playhouses being transported any more than necessary thus reducing the chance of any damage. This year saw a huge increase in sales, much more than was expected or planned for, hence the delivery dates have suffered. We have worked with Shire for a number of years now and always find them to be very efficient and professional; also the playhouses are superb quality for the price. It’s shame this has happened this year, it’s very unusual.

I have processed a refund today for you to go some way towards compensating your frustrating experience with us and apologies for the inconvenience caused.

Kind regards
Steve Madkins

Managing Director
MadFun Ltd

Jenny Jump´s profile

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Jenny Jump
Reviewer
United Kingdom

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