Rachel Preston´s profile

Reviews (2)


No delivery?

I made an order nearly 4 weeks ago it's supposedly been delivered and signed for by me? Weird that because that is a HUGE lie!! River island have ignored repeated emails and calls all I get is an automated response saying they will get back to me in 48 hours, yet nearly a week after my first email no reply still.. I finally got a email after 2 phone calls today asking me to download a form print it out fill it in then post it back? Wtf?? Why do I have to go out if my way when I'm not at fault.. Sort your customer service out River island and whoever is at the complaints/customer service need to either be retrained or replaced!! I will NEVER ever use River island again your a joke!

Nathan Quinlanand Amy found this review useful


Absolutely livid!!!!

I made an order from river island in December, got an email saying it would be delivered on 3 rd jan.. I then got an email off river island saying yodel had the parcel, so I tracked the parcel and it stated that yodel had delivered the parcel on the 30th.. Now I knew this was untrue as I was home all day this day and I had certainly not opened the door and signed for this parcel and neither had anyone else!! I phoned yodel who said someone had signed for it?? Untrue!! Now river island want me to compete forms print them post them etc etc.. So after 7 emails and numerous phone calls I still have no refund or parcel.. Why would yodel say this parcel delivery man has been to my house and I've signed ( in my name) for something I haven't had. Disgusted at the blatant lies and passing the buck from both yodel and river island.

Keith Wingrove, Jay Balneavesand Mary Glover found this review useful

09 January 2014

Reply from Yodel

Afternoon Rachel,

We're still here if you need any help with this.

Just drop us an email over at social.media@yodel.co.uk with your address and I will take a look.


Rachel Preston´s profile

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Rachel Preston
Manchester, United Kingdom