Ordered a camera at admittedly a good price at the time. The item was "in stock" but was "not available for store pickup" so I relented and paid the delivery charge. The estimated delivery date was more than 3 weeks in the future which wasn't great but it was a good deal so I was prepared to wait.
They took the money on the day of the order, and then with one week to go I receive a phone call saying that they couldn't fulfill it and would be cancelling the order and refunding the payment and that it could take another 3 to 5 days to see the refund. No explanation other than "we're sorry", no compensation, no offer of an alternative. Strangely the very same camera is available on their website, just in a different colour, but now over twice the price! I wonder why they didn't ship that one?!
In summary then, they took payment for an item they didn't have even though they claimed that they did, kept my money for 3 weeks, prevented me from buying an alternative product in the January sales, then cancelled even though they had an equivalent product in stock and they're "sorry"?
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.