After my daughter had a trip in march 2013 in which she broke her hip, Digby Brown took on her case for compensation against the supermarket in which the incident took place. Of course the supermarket denied responsibility but considering that another lady tripped over the same mat while my daughter was waiting on the ambulance then you would have thought she had a good case. After 8 months of letters and deniels from the supermarket Digby Brown without any reasonable explanation told my daughter they can't take her case any further. According to the supermarket 40,000 people use their store and there has only been 7 reported accidents which in my opinion is 7 too many. But as my daughter's accident happened on a friday and was not entered into the accident book until my son in law went to see the manager on the sunday it's easy to see why there have only been 7. No attempt was made to contact the other lady who tripped at the same time and even though both the manager and first aider saw both ladies lying on the ground awaiting two ambulances they still maintain they "fell over their own feet" even though the other lady had a scratch on her boot where the mat caught it. Funny enough both mats at this store have been renewed since. When my daughter queried the 40,000 people and only 7 accidents, the reply from the Digby Brown representative was "law of averages" whatever that was meant to mean! I am extremely disappointed with the way my daughter has been treated by Digby Brown and find their lack of fight and commitment very unbecoming for a company who claim to get more money than any other company for their clients. But do they only take on cases that are 100% certain and they don't have to fight or go to court over ???? Make up your own minds !!!!! From a very angry father ...
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