Parcel Monkey collected a parcel for 2 day delivery. Three weeks later I get an email saying they had tried and failed to deliver it and now I had to pay to have it returned or collect it in person from Southampton. Checked with recipient - they had been open during normal business hours, had received other deliveries, had not been left any notification that attempt(s) had been made to deliver my parcel. Asked PM for specific details of where / when they tried to deliver (reckon they went to the wrong address). PM just ignored me, Will NEVER use them again and cannot recommend them.
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