Mrs heald´s profile

Reviews (3)

Buyatankard

Beyond my expectations

Absolutely beautiful tankard, excellent quality, a nice weight and simple but classy design. Very impressed with everything about it and know it will be something the young man we are giving it to will treasure all his life. Quick and efficient service, arrived within days or ordering beautifully presented. Thank you so much

MedicAnimal.com

Could do better!!

Medicanimals offer very reasonable prices and delivery is always on time and products arrive in good condition. If I phone my order in the staff are extremely pleasant and helpful but to order on line is a nightmare. Not ONCE has my password been accepted first time with the result that after several attempts at new passwords I have to resort to the phone which I might as well have done in the first place.
I have discussed this problem several times whilst phoning in my order and I have suggested they need to sort the web site out if they want to keep my custom. Not everyone is an IT expert and all most people want is a website that is quick and easy to use. Why do i need a password to order tins of dog food, its hardly the crown jewels is it! Other wise the company's great. Whippet girl.

06 December 2012

Reply from MedicAnimal.com

Dear Mrs Heald,

Thank you for your review.

Thank you, also, for your kind feedback, and we are sorry to hear that the website is a sticking point for you. It should, as you say, be quick and simple to use.

Regarding the password, I am afraid it is necessary, simply so that you have a personal account which your order can be placed against. This is the reason that log in details are necessary in the first place.

If you have had difficulties with the password, and with subsequent automatically generated replacement ones, we should be able to amend this for you manually. This is always successful when other methods are not. You can contact us by email or phone to arrange this, and one of our advisers can reset the password for you.

Please do not hesitate to contact us to discuss the matter further.

Best wishes,

MedicAnimal

Cologneandcotton.com

Beautiful embroidered sheets/pillowcases,lovely quality thank you

very pleased with the quality of the sheets/pillow cases, very quickly delivered , well packaged. Nice to iron and the cat likes them too!!!

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Mrs heald
Reviewer
United States

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