My one stop shop for all things chicken. Bought a brinsea incubator which disappeared in transit and they replaced immediately, no fuss which was a lifesaver (literally!) as had eggs waiting to go in. Aubiose bedding is fab and cheap for delivery. Love submitting chicken piccies and getting credit to spend in their shop. Perfect company! Thanks omlet!
Slabs and simply paving themselves were great. I couldn't fault them..mUnfortunately the delivery driver was abrupt, he was annoyed that I couldnt help him with the delivery due to being disabled and made a great show that he'd "do it himself". I felt bad and if I order from simply paving again I will make sure my husband is in the house for the delivery time so I not have to deal with that again. It was partially our fault as someone did call from simply paving to check we would be in, but husband was stuck in work at delivery time.
I placed an order through them for some MAM soothers, emailed them to find out when my order would be arriving after a couple of weeks waiting for them.
I got this email following my enquiry:
Many thanks for your email. As you will have noticed Jellyfingers is all
about great products at amazing prices. We do this by collating the orders
and then receiving and sending out the stock. You will have been advised of
this during the check out process. The sale closed on 2nd July and therefore
we anticipate to have your item with you later this week or early next week.
And then today, I received an email telling me that they were unable to fulfill the order and that I will receive a refund. Why even take the money to begin with?! I placed the order on the 27th of last month, it's now the 18th - it shouldn't take THAT long to realise.
Waste of time, won't be going back.
I love Tesco - delivery drivers are always friendly and up for a chat, helpful, rarely get a grumpy one! If they're ever late, customer service is super helpful and usually deals with any problems immediately.
I've been using the delivery service for 3 years now, had a few problems along the way but all have been dealt with promptly, and I feel like a valued customer because of this.
No I'm not a Tesco employee, just a super satisfied customer :)
Thankyou Tesco Poole! And Customer Service!
They are just salesmen, that is literally all that's in there.
I'll tell the whole story --- we went in on Saturday of the jubilee weekend, and put a £300 deposit down on a car ready to pick up the following Saturday.
Over that weekend, I lost my job and we were therefore unable to complete the transaction. We called them straight away on Wednesday morning (next working day) and let Marc Adair know, and then sent an email to both him and firstname.lastname@example.org informing them of the circumstances.
We thought, given the advertisements everywhere, that we would have the 7 days in which to cancel and given that we told them the next working day, more than 3 days before we were due to complete, that we would receive a refund of the £300.
I've just spent the last 30-45 minutes on the phone in tears with first Steve Bryant, who was indifferent and short with me, kept repeatedly telling me that the deposit was non-refundable and to come into the branch and discuss it with them, despite us now not being able to afford the journey from Poole to Swindon. I then asked to speak to his manager, who he said had gone home. I told him that there would be a manager somewhere and I wanted to speak to him... he then miraculously magicked Neil Robins (another manager) from somewhere in a split second, who I then had to go through the whole rigmarole again with.
He was also short and quite patronising towards me and made me feel like an idiot when he was quoting parts of the t&c; I had thought that the 7-day money back guarantee would cover this, especially given the short time period in which we notified them -- which it apparently doesn't. He also told me that they don't accept cancellation of order over the phone, even though they had relisted the car again - so they clearly do.
I have trawled their t&c and read the refund bit, which basically means they can give a refund if they want to but they obviously didn't feel any compassion to my losing my job and having a one-year old to feed and look after.
So now after me being in tears for the past 45-minutes, talking to completely uncompassionate salesmen with apparently no soul, I am still not in possession of my £300 and very, VERY unhappy with carshop and the two managers I have had to deal with.
I think customer service needs to be reviewed, and I wouldn't recommend them to anyone after my horrible experience.
I have had to chase my order every step of the way. I ordered 3 cups from them for my little one, along with other bits. When ordering, if the option had been available, I'd have chosen 'next day', but only standard was available and that didn't have an estimate (eg. 3-5 days or anything, so I guessed it would be about that and kept my fingers crossed!)...
I had to email them a couple of days after the order was placed as I still hadn't been notified of despatch, and was wondering what was going on. They then replied almost instantly telling me they'd run out of the cups (why mark them as in stock!?) and asking if I wanted to cancel the entire order -- way to make sales LOL -- to which I responded asking them if they had the other colour in stock, and to just change it to them instead. They messaged back again telling me that was fine and it would be despatched soon.
I then waited for 3 more days and didn't get an email to tell me it had left their premises, so I emailed again. I was then told the same thing as before (that the cup was out of stock), so I asked if they had even read the previous messages. Evidently someone went and had a dig through and emailed back telling me it hadn't been changed and now they only had 1 of the other colour cups in stock. Arghhhh!
So now I'm sat here having had a delivery estimate email for all of my items due to be arriving on 30.05.12, then FINALLY received a despatch notification for the items that have been changed and amended as suited them (thanks for that...) and noticed that one of my items -- the most important one -- is now awaiting despatch.
I've just sent yet another email asking why the most important item hasn't left the warehouse, despite its supposed delivery date being tomorrow.
I'm yet to receive a refund from the items that they apparently didn't have in stock. No 'goodwill gesture' has been offered for the effort I've had to put in chasing my order, the items that they gave away to other customers instead of me... I'm not a happy customer!
Needless to say I won't be ordering again.
I would recommend this company to anyone - I use them far more than I should, and spend all of my hard earned money buying things for my array of animals. I have only ever had one major problem (where I ordered a scratching post on next-day delivery and didn't receive until 11 days after my order!) but they resolved and compensated fairly. Took a lot of calls to their helpline and a couple of emails, but eventually I got a call back off a lovely lady called Denise, and she sorted everything out.
So other than the minor website problems where some things show "in stock" and then when you get to check-out it tells you that you have to wait 2 weeks (sigh!) , petplanet is my number 1 choice for all things cat and dog.
I would definitely recommend mazuma.. it was a completely hassle free transaction and I have no complaints! I was worried about sending my old phone off on the pre paid envelope, but decided to trust them and glad I did - they notify you when it arrives and also when your payment is being sent.
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