After sending my phone to them they replied with a £55 reduction as they claim it was 'Water Damaged' is certaly was not and I can 100% confirm that was the case when posted. I decided to accept because by the time I got it back, put it in eBay and waited for payment then posted it it was just far too much hassle. Then I receive an email stating my payment would clear 9 days later. This is absolutely ridicules and would never have agreed if I knew that. This is even more insulting when on their website they have clearly stated "Fast Payment", not my mind and you really know how to make customers angry, I will just use Mazuma next time, who I have used in the past without problem. Well done envirophone for very poor customer service.
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