David Fowler´s profile

Reviews (1)

Envirofone

Out for what they can get

After sending my phone to them they replied with a £55 reduction as they claim it was 'Water Damaged' is certaly was not and I can 100% confirm that was the case when posted. I decided to accept because by the time I got it back, put it in eBay and waited for payment then posted it it was just far too much hassle. Then I receive an email stating my payment would clear 9 days later. This is absolutely ridicules and would never have agreed if I knew that. This is even more insulting when on their website they have clearly stated "Fast Payment", not my mind and you really know how to make customers angry, I will just use Mazuma next time, who I have used in the past without problem. Well done envirophone for very poor customer service.

14 January 2014

Reply from Eazyfone Ltd

Hello,

Thank you for taking the time to write a review.

All mobiles have a marker/sensor inside the handset. If this sensor has changed colour it shows that the phone has been in contact with moisture. This can be caused by a number of things and the phone does not necessarily need to have to be submerged in water.

Due to the huge volumes of phones that we receive in January, our payment times have been put back slightly. We apologize for this and assure you that they will be put back to normal shortly.

We hope that you will consider using Envirofone again in the future.

Many Thanks

Envirofone

David Fowler´s profile

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David Fowler
Reviewer
1978
Wakefield, United Kingdom

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