Workwear Express

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Interparcel

Makes promises they cannot deliver

Over the Christmas period, where delivery time take longer I was very pleased to see Interparcel were advertising they were able to do a Christmas Eve pick-up for next working day delivery. Unfortunately however this was not a product which they could deliver or even existed. When I called the local UPS depot (who fulfil "Interparcel's own" services) they informed me they were not making any pick-ups that day and had not received the instruction from Interparcel. My pick-up was then delayed until 27th which was the next working, causing my shipment to be delayed, which has a knock-on effect on a subsequent delivery which had been scheduled with this in mind.

When I make a courier order, it is understandable things can be delayed, especially over the Christmas period. What is completely unacceptable is that Interparcel sell a service which they have no intention or method of fulfilling.

Of course Interparcel refused all blame for this. Appalling website accuracy and terrible customer service.