Rowan Brandreth´s profile

Reviews (2)

Workwear Express

Professional website, but sadly it ends there

I made one order with Workwear Express. They have a large product range and very competitive pricing which is why I chose to use them.

I uploaded my artwork and paid online. It was shortly after this point I regretted ever giving them my money. When I heard nothing about my order for days I phone up to check the status.

I was told my order was "being processed" and they were really busy and understaffed. The lady I spoke to had very little to say other than she was too busy to give me any specific details on my order.

My proof finally came through a few days later and I approved it in minutes. Then I waited...and waited....

So I phoned up and was told the date it was being delivered, which was of course outside their 7-10 day turnaround. No surprise it did not come on this day.

The order arrived later the next week.

The printing was of a decent quality and as specified in my order.

In summary this seems like a disorganised operation with a nice website to hide the true nature of their company. There are plenty of other companies online who offer similar competitive pricing and understand customer service.

I have no doubt workwear express will post a reply to this stating they provide "the highest possible service" and "strive to improve" but when it comes down to it, this will not rectify my wasted time and the hundreds of customers they will let down in the future.

Interparcel

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Rowan Brandreth´s profile

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Rowan Brandreth
Reviewer
Male, 1987
Bristol, United Kingdom

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