Simple and easy - goods sent promptly - very happy.
Not for the first time I have been mislead by the stock position when I ordered - you can't believe them when they say it is "in stock". I ordered a number of items that make up a set - all were "in stock" at the time I ordered (the beginning of November). The delivery shortly after was incomplete with the missing items "to follow". I needed the complete set - they did not advise me of the delay. A week later I contacted them on the 0845 number (not part of my calling package), the missing item would follow in a week - it wasn't, so I called them again (note that they never call or email you). I was told early December - I had been given incorrect information before. Early December came and went - I called them again, now it was just before Christmas. Christmas has come and gone but still no contact or sign of the goods. I now see from the website that delivery for these items is showing as late February - this is a disgrace. As noted at the beginning, this is not the first time they have let me down like this. The goods are fine - if only you can get them!! Be warned, don't order from them if you need something urgently, and you can be sure that they won't keep you updated of any delays.
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