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Reviews (2)

JUSTPOLES- Curtain poles and Curtain Tracks

Efficient but postage cost on small order excessive

Looked for specific curtain hook and found it on site. Ordered small box and charged almost 50% of order cost for postage via Royal Mail to Edinburgh.

15 August 2013

Reply from

Hello Mr Patience
Thank you for the review, and we take your comments seriously. We have a 2 stage shipping cost, £4.95 for small items via royal Mail, or £7.50 via private carrier, these two methods are our standard charges. As your order was £10 the shipping cost would seem to be a high ratio to your purchase, but we have the cost of postage and packing that needs to be accounted for.
Kind Regards
Just Poles Sales Team...

Very good to deal with.

3 separate orders processed and supplied to Highlands of Scotland in good time and by appropriate delivery methods with agreed delivery date for large items. I order had a broken part only visible after opening intact package - BB organised this to be replaced quickly and directly from the makers without any fuss. Very happy with service and would use them again.

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Mr Patience
United Kingdom