Most of the time the staff know their products it's a shame they have to try and sell you the extended warranty every time you buy a large item.
I like PC World though because they have high street stores and if there is a problem they will replace an faulty item without any hassle and without quibble, sometimes even if it is outside the 28 day exchange period. That's not something you can say of many internet only companies and it's worth paying a little more for. (Although PC Worlds prices are usually fairly competitive).
Regarding their stores, it can be frustrating trying find a member of staff to deal with your purchase of larger items from time to time but that's probably more to do with the stores being so large. A call button on each section with a light on a pole like at self service supermarket checkouts might help to attract attention?
That aside, I believe you can buy with confidence from PC World and I especially like the reserve /collect at store option on their website so you know that the item you want will be in stock when you get there.
If I need a PC or an electrical item, PC World's website is usually one of the first sites that I check.
I don't like the fact that the call centers are abroad somewhere, the call sound quality is poor and I struggle with the accents.
That aside, the operatives don't mess you around like some mobile companies and requests or problems get dealt with efficiently. Something I took forgranted until I started using another company.
I find the coverage one of the best too on the whole and their pay as you go call tariffs suit me better than other operators. They don't have a policy of stealing your credit if you don't make a call for a while like O2 do. I like Virgin mobile a lot
A true measure of a company is how it deals with problems so I can only speak from my own experience which thankfully was trouble free.
I ordered my Fuji HS20 late on a Sunday and it arrived 11 am (ish) on Tuesday.
The e-mail acknowledgement for both the order and for the delivery details were fast and efficient and left me in no doubt what was going on.
The camera seems fine. No security seal on the box but no evidence of one having been removed either and all the little packets such as batteries and leads all had their original seals so I assume the box never had one.
The camera also has a sticker with CE on it so I assume it isn't an import.
Next time I need camera gear I will check the Buyacamera website first and if they are competitive I wont hesitate to buy from them again.
I'm a happy bunny :0)
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