I wanted ice cream bowls for my upcoming wedding and Decuisine had exactly what I was looking for. I was very worried about ordering from them given the terrible comments on Trust Pilot. I called the company and spoke to Mike who assured me that he could deliver 60 ice cream bowls before my wedding. He needed to call his supplier to confirm this and said he would call me back at 3pm that afternoon. He actually rang me at 2pm and gave me an estimated delivery date. A week later he called again to let me know that the delivery date needed to be put back because the supplier had made an error in shipping the goods. I received 60 ice cream bowls two weeks later. One of the bowls had a crack and Mike shipped a replacement immediately. I cannot recommend this company enough - they are honest, friendly and went out of their way to help.
I placed an order for ice cream scoop favours with this company and then looked at the reviews on various sites, including trust pilot. Some of the reviews were terrible and I felt a little stupid for ordering from this company without first checking out their reputation. When I tried to call them no-one answered the phone, which rang alarm bells. I contacted them by email and they responded immediately to put my mind at rest. It took three working days from ordering my faours to delivery. The favours were sent overnight and arrived in excellent condition. I have to say that the negative reviews about this company are, in my opinion, unfair. The only thing they could improve on is having someone to answer their telephones, otherwise they were fantastic. Do not be put off by the poor reviews.
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