Once again I am absolutely disgusted with Vertbaudet. Last time I ordered something I was sent the completely wrong item - and the hassle and time and effort required for ME to sort this out (eventhough it was Verbaudet's mistake) made me vow that I would never, ever use you again.
However, a week ago I saw some wall stickers in the final clearance sale, which was a great offer. I ordered them, and also got a free gift of a hello kitty bag (I did not really want this but as it was a FREE gift, I decided to accept it). My parcel arrived yesterday only to find that the stickers I originally ordered were no longer available... and the order had been cancelled. I had NOT been notified of this. I therefore had to pay the delivery fee of £3.99 for the FREE gift that I did not want in the first place.
There is no point calling Customer services as calls are charged at a premimum rate and you are left on hold for a minimum of 20 minutes.
I implore you to never order anything from them.
I was wondering where my order was (as it was about a week after I had placed the order and needed it for the weekend), the lady I spoke to was incredibly helpful, told me that it would definitely be ready and delivered for the weekend. I also had to change the delivery address which was very easy to do. Great customer service. A lovely, lovely product which was good value for money.
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