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Reviews (1)

MY Wardrobe

Awful Customer Service

I wanted to buy a pair of boots on the my-wardrobe site. I emailed their customer service several times to get sizing information but there was no reply. Their customer services phone number is also never answered and if you leave a message they don't call you back. Finally I managed to get sizing information from the designer and went to order the boots only to find the price had been raised by £66 overnight!!!!!!! After many calls to customer service I finally managed to get through to an agent who claimed that their prices ARE NEVER raised. I pointed out that all the shopping comparison sites such as shopstyle.co.uk and telegraph fashion and polyvore were still showing the original price. She refused to honour that price. I am so annoyed that due to their slow customer service responses about sizing I missed out on my boots. I have received much much better customer service from other designer shopping websites such as net-a-porter. I will never order from my-wardrobe.

Athena17´s profile

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Athena17
Reviewer
Female, 1972
Kent, United Kingdom

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