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Reviews (1)

Ted Baker

Awful customer service

What a terrible experience I have had!

Ordered my daughter a Christmas present, a tote bag worth £120.00, parcel arrives late, she opens it on Christmas day and it is the wrong item - a wash bag worth £29.00. In addition to this, they have sent me all the personal contact details of another customer. This is a breach of the Data Protection Act! They are refusing to credit me back for the bag until they find the item that they lost and their customer service is a joke.

My daughter is so upset at the whole thing as its been weeks and she still doesnt have a christmas present... I'm losing the will to live trying to get this sorted out!

For such a reputable company, this is just a joke. Get me my order and I expect some compensation

Star found this review useful

17 January 2014

Reply from Ted Baker

Hi Liberty,

Thank you for your comments, we are sorry to hear of the mix up that has occurred. If you can contact our customer service team at ask.ted@tedbaker.com or on 0845 130 4278 they will be able to look into this for you.

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liberty
Reviewer
United Kingdom

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