John´s profile

Reviews (2)

It's Just Cricket Ltd

Superb service from Paul

itsjustcricket offer a superb service, Paul even went out of his way to help me out.

Barrington Sports

Dodgy

I received a limited edition quality bat. It had knots on the face of the bat but even worse was the fact that stickers had been removed and new ones placed on the bat. There had been some attempt to sand away the marks left by the old stickers. Was i really buying a limited edition £380 bat .... i'm not sure ................. so i sent it back.

08 July 2011

Reply from Barrington Sports

Thank you for your feedback. We are extremely sorry to hear that you received your bat in a less than perfect condition and we apologise for the inconvenience caused in sending the product back [We understand that you have since been refunded. If this is not the case please contact our customer services on 01565650269 so that this can be actioned immediately]. We have investigated this case internally and can confirm that both the knots and the stickers issue stemmed from problems with the bat manufacturer. This should have been picked up by us but unfortunately we missed it. We should never have sent you the bat and the Barrington Sports Team accept full responsibility for doing so. The customer service and warehouse departments are both now aware of your specific case, as is the bat manufacturer. Sincere apologies for the inconvenience caused and we hope this is a satisfactory answer to your feedback and you will consider shopping with us in the future

John´s profile

profile image of John
John
Reviewer
Male, 1978
United Kingdom

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