Note that this Trust Pilot page was infested with obviously fake positive reviews. Trust Pilot have removed some of them after I alerted them but others may remain. Knock a bit off the score at the top to compensate....
The aim of XLN Telecom is to charge you £299+vat to leave them. They used to try this with everyone but Ofcom changed the rules so they can now only do this to companies with over 10 employees. Otherwise you must inform them 42 days before the end of a contract that you are cancelling or they will renew it for another 2 years with the same condition - thus it is virtually impossible in practice for any company with 11+ employees to not pay the fee.
There is no reason to charge a £299+vat leaving fee - other companies do not. You get a small amount off line rental but pay a much bigger amount at the end. You see their business model now?
The sign-up is done over the phone. The sales agent did not tell me that their contract has these terms. The first you will see of that is when the contact arrives, together with the claim at the top that you have "Agreed by telephone".
Neither do they tell you that you can cancel without any penalty before the switchover occurs. Ofcom rules insist they must and they have breached their license by not doing so -- a report to Ofcom is in the works.
If you are canny enough to spot the contract term then cancel before switchover, they will always insist on taking a message for the original sales agent to call you back, which won't happen. I gave up with that and simply spelled it out to them in writing.
Note that you can ask the losing provider (probably BT) to cancel a transfer as well.
We've signed up with Zen instead. They charge a bit more per month but have no silly contract terms and have a long positive reputation.
Mr Economou found this review useful
A good range of keenly-priced products shipped direct from distributors. My orders have arrived on time.
I once needed to return an item that was ordered in error (a slightly different model to the one needed). More Computers handled the return very well indeed - I got straight through to someone who could (and did) help - no waiting on hold, no broken promises. It cost them a bit to handle the return but they have my trust and future business.
I had Be broadband but Sky took over the company. Sky are cheaper because they overload their connections and have crap customer service.
CCS charge about the right amount - not too much - for good quality broadband that runs fast at all times of day. I appreciate being able to call them and get straight through to someone who knows their stuff, who will take ownership of any problem and deal with it. If anything goes wrong with the connection then I know I'm much better off with CCS than having wait on hold for a Sky call centre drone to type something into a computer.
CCS have got their offer just right. They charge enough to run a good network with good staff, without overloading or losing quality.
I thought CCS' own website was rubbish - you can tell they don't do Sky's marketing spend! - but I found their blog with lots of interesting things that made me confident about migrating to them. Glad I did.
They have UK stock! They answer the phone! The right items arrived 2 days after ordering!
This is so much better than tyreleader who ship from Germany, have no phone contact, take days to reply to a support ticket and haven't fixed the problem after 25 days of waiting.
Pricing is quite keen and every order has arrived quickly. They drop ship from distributors and i think they import the distributors' catalogues. Sometimes the same item is listed several times at different prices and the descriptions/photos on the website are often quite weak. Take care to order the right items.
Sometimes they have keen pricing and sometimes they deliver. However I've had a couple of orders that just got stuck on "processing" with the stock never actually being delivered, eventually having to get them to refund. In one case they'd accepted the order at a certain price and were later selling the stock at a higher price - they did not honour the order. I get faster and better service from other IT suppliers.
Like many they drop ship direct from distributors. Unlike many, they get it right!
Prices are keen and delivery fast. The one time I had a problem - accidentally ordered the wrong item - they handled the return quickly with no hassle, refunding the payment straight away.
And you can get through to them by phone and talk to some genuinely helpful staff!
They are a breath of fresh air after trying to deal with eBuyer's customer service in the past.
I need to return some tyres because the wrong size was ordered in error. Their returns policy and the Distance Selling Act allow for this. Their customer service is hopeless. It is 25 days since they agreed to arrange the collection. When prodded they eventually reply to say they are "trying to organise the collection, please hold on" yet nothing.
It doesn't take 25 days to organise a courier pickup - it takes minutes.
I'm now faced with having to do a credit card chargeback to shake them into action.
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