Holly´s profile

Reviews (1)

Ted Baker

Rubbish customer service.

I ordered 2 items and had been informed that one was out of stock. I asked them to be sure to adjust the shipping cost as there's an over £20 difference between shipping one and two items.
Since then I get no reply from them. And shortly after I get their standard "items have been shipped" template email. But no reply to my repeated mails.
When I received my parcel there was one item, and just as I was afraid of, they had charged me the old shipping fees which means I had paid double for shipping just one item.
I emailed to several tedbaker.com addresses - no reply.
I posted on their Facebook and Instagram accounts and got only patronizing responses that either asked me to email them (that's a slap in the face), or told me they'll get back to me shortly which they did not do until I had to make another public post on their FB page.
It's been almost a week since the fiasco started. Their FB people said they were notified by their customer service "team" that a refund is in process. Yet to date NO ONE has bothered to reply to any of my emails (there have been lots by now!). And I still have no official confirmation regarding the refund.

How disrespectful of their customers! It seems they only patronize us with a response when they have no choice when we take it to a public forum like FB/Instagram. But when it comes to really serving customers they totally mistreat us by not even honoring us with a decent email reply or acknowledgment. And to top it off the contact form on their website does not work - I wasn't able to select a subject as there were no options, and hence the webform would not send my message through.

I'd been a regular ted baker customer and I'm so gutted and disgusted by their customer service that I will never buy any ted baker ever again after this.

Star found this review useful

17 January 2014

Reply from Ted Baker

Hi Holly, we are sorry to hear of your disappointment. As I am sure you can appreciate our customer service team are working as quickly as possible to respond to all emails. If you can forward your email address to us in a private message (perhaps via Facebook?) along with your order number we can check the status of your response. Once again, do accept our apologies for the delay.

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