Took ages to get my items then I found some of my racks had parts of the shelf missing.
I was told I would have the missing parts the next day but they were sent by royal mail standard delivery so again it took 2-3 days to get them, when they arrived they were the wrong size and a different colour.
ended up with a shelf on one of my racks with no sides as I couldn't be bothered to ask again for the missing parts even though I had PAID for them!!
Avoid this company!
24 hour delivery arrives more 72 later.
Mix up on address change so it took DPD 2 days to sort this out when a 24hour delivery was paid for.
Customer services is a joke, told me to drive to Oldbury (80) round trip to collect the parcel instead of waiting.
My company that sends out many parcels every week and has in the past used DPD will NEVER again use this company.
First time I have ordered from A1 so I didn't know what to expect so I was pleased when my order arrived within 2 days. Prices were great as well do double bonus. Will def use this site again.
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I'm really sorry to hear about the delay. Having looked into this, I see that our customer services team picked this up and delivery has since taken place - is everything okay?
Be sure to contact me at socialmedia@dpd.co.uk if you need any assistance whatsoever.
Kind regards,
Bobby.