Placed order on the 30th of December.
promised delivery 2nd of January.
called on the 31st of December to be told it will be delivered on the 6th of January.
on the 6th half the consignment arrives.
since then they cannot deliver the missing parcel and excuse after excuse is made by them . the delivery company XDP is just as PATHETIC as them .
still waiting . NEVER BUY FROM THIS COMPANY.
Carl R found this review useful
there has never been a delivery company that cannot be contacted by phone. every company i have dealt with such as Parcelforce ,DHL , TNT all have a dedicated customer inquiry line where problems can be solved. XDP is the only company that cannot be contacted . my consignment noZWASSR069627 is still at their delivery depot and nobody can tell me why. i wonder if xdp bother reading reviews because it appears they dont give a damn about their customers. with this attitude they are destined to go bust
thank you for bothering to reply to my comment on trustpilot.
you have not bothered to get back to me to tell me why my consignment noZWASSR069627 is still at your delivery depot. the telephone number on your website is a premium rate 0843 number that nobody answers and your email address doesnt exist!!!!!!!!!! what kind of service does your company offer? do you have any customer focus whatsoever? will you ever be able to trace the missing consignment and deliver to me?
i have today received the consignment at 1930 hrs. what a relief.
thank you for your help and the fact that you are real.
i hope the problems with your company are solved and you can now serve your customers
Tired of poor service found this review useful
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