Denise Cross´ profile

Reviews (1)

Tescodirect

Misleading information

I ordered a craft magazine subscription. You get sent a voucher code which came within two days - so far brilliant. I logged into the website it states on the card and after typing in my voucher code was told it was the wrong code. I logged out the computer and tried again but this time as soon as I got to the voucher page the computer took me to another webpage - nothing to do with subscriptions.
The next day I tried logging in again and got exactly the same page as I had originally got and put in my voucher code and went to the drop down box to select my chosen magazine to find my choice of magazine was no longer there. After logging in and out a few times I noticed in small print on the website that if my subscription is for such and such, and such and such magazine then I have to ring a certain phone number between 8 and 8. Okay, off to find my mobile and I rang to discover a voice telling me they are only open 8 to 6!!!
I don't get home until gone six so this is no good, so left it with hubby who was at home for the day. Twice he got passed to one person and then another and finally found someone who told him that it has to be on the drop down menu!!!! and he shouldn't have needed to ring in - well yes we know that but yur website says differently.
He thinks the guy on the other end finally sorted it out so we will wait and see if I do get delivery of my chosen magazine this month.

Denise Cross´ profile

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Denise Cross
Reviewer
1971
Nottingham, United Kingdom

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