Julie´s profile

Reviews (1)


Terrible service

Ordered a beautiful mirror for my daughters bedroom, with next day delivery. XDP texted me a delivery slot and I waited patiently for it to arrive. Van didn't show up and no contact from them. Rang delivery co mid morning next day and was told it was back on the van and sure to arrive that day, anytime upto 7.30pm. Waited in all day but still no attempt to deliver. Called again next day to be told exactly the same so waited in a further day. Still no show. Rang and spoke to transport manager (Chris), who assured me it would arrive on day 4. When it still hadn't arrived by 7.35pm, day 4, I called again. To be fair to Chris, he then sent a van out with it , so I finally took delivery at 9.10pm on Day 4. Sadly the extra days of shuffling round in a delivery van, plus the numerous boot prints all over the packaging (marked fragile) ensured the frame was broken by the time it arrived. Dreadful service. btw I live in a fair sized town, not rural remote, and this was mid Jan, not pre Christmas rush so no excuse for such a shoddy service

17 January 2014

Reply from xdp.co.uk

Hello Julie, I am so sorry you have had this problem, can you let me have your consignment number please, each review is investigated so we need to see what caused the delay, we have got certain depots which that have had problems.
Regards Jennifer

Julie´s profile

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United Kingdom