Lisa´s profile

Reviews (5)

Escapade Fancy Dress

Received the wrong item and was overcharged!

first of all, these costumes are always expensive but very badly made, so they won't last and probably won't fit well - they are almost bound to be a disappointment! Secondly, I chose one of two different outfits (the more expensive of the two) which I was charged for - but was sent the cheaper! Too late to exchange it as the event was the next day, but overall not a great experience.

04 February 2014

Reply from Escapade

Lisa, we're so sorry to hear that you were disappointed. Is there any chance we could speak further on this? You can contact us via


Good products, wide range

Just watch out for the delivery charge, even on small items. Generally excellent quality and very good customer service.


Great range, prices and service

Generally excellent service - just make sure you check the Free Super Saver Delivery if you want free delivery. The default is to pay for delivery. Also be aware of returns costs - the cost of return can outweigh the refund you will receive, as I discovered when I mistakenly ordered 72 incorrect cartridges for my son's toy gun!

David Shuttle

Excellent customer service

Very impressed by your response to my comments - unusual to find a company that actually listens to feedback from people! Also received a very clear explanation in response to my queries. Thanks for being so helpful!


Great price and fast (and free) delivery

the site was easy to use, the dog food was the best price I found on the internet, and there was free deliver y - what's not to like?!

Lisa´s profile

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United Kingdom