I've let down 3 customers in the last week due to very poor service with late deliveries and no explanations, one of the customers won't deal with me again, which is very frustrating. Things used to be good with XDP I hope this is not a sign of things to come. I put a claim in for an overnight delivery that was 4 days late and Susan Lavill has denied it with no explanation. Surely a next days delivery that is delivered. 4 days later is late!!!
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