From the outset Jaqui Adams was frendly, chatty and knowledegable. I spoke to her several times before I even decided to ask for quotes. She assured me all the way through that I was under no obligation and there woudl be no costs even if I walked away.
She gote several quotes and even re-did them nearer my retirement date to get the maximum pension with the recent equality ruling changes.
The documentation was straightforward (She higlighted all the bits I needed to sign) and arrived promptly. Jaqui kept in touch throughout to keep me up to date with proceedings. I really can't fault her or Key - they did exactly what they said and I am very happy with the results.
I got exactly what I expected, in fact what was described as "deep grooves" on the lid were quite small scratches. Everything worked fine and when I did have a couple of problems the support desk was great. They were patient and clearly explined what I needed to do. I've got a good second hand laptop with 12 months warranty for under £180 which I think is very good.
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