I was chuffed to receive a pair of leather Barbour gloves for Christmas but unfortunately they were a size small when I'm usually a large. Upon trying to exchange them I was told it was outside of their 28 day policy and it was too late to do anything (and in no uncertain terms told there was nothing they intended to do). As they're way too small, there's not really much else I can do other than putting them on ebay. However, given that House of Fraser would have been no worse off by exchanging the item, they could have easily retained a regular customer (and account holder until now) instead of loosing one and everyone around them to the opposition. I suppose their loss is John Lewis's gain!
I placed my order on Friday afternoon for a couple of items I needed on Wednesday. My order arrived by Monday lunchtime and was exactly what I was after, a very good quality product at a very reasonable price. I will certainly recommend and use their services again.
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