Bought some spare parts, including a low-cost track pump. Don't bother, it really is a case of you get what you pay for: cheap, nasty, Chinese-made rubbish. Looked poor-quality, badly engineered, damaged valve, naff connector ... and it didn't work!!!
Thankfully the infamous Rutland Cycling customer service came to the fore and they agreed to replace it with something else without question...
...and with the National Audio Show 'discount voucher', price competitive too!
This is my only reservation about this on-line store, preventing me from giving them an unbridled 5-star review: prices tend towards SRP/RRP.
For cheaper products, this wouldn't be too much of a problem if it weren't for the postal charges; however, at higher price points, there tend to be deals to be had elsewhere, which is a pity.
Shaun the founder/owner is superb and runs an informed and responsive set-up; they just need to tweak their prices at times.
We shop here because of the overall buying experience; however, as their prices for fresh produce have increased - and the queues at the checkouts have got longer - we've started using Asda (and even Aldi and Lidl from time-to-time!).
Asda has a much greater variety at MUCH better prices, despite the questionable ethics involved. (If it were just about ethics, we'd probably shop at Co-Op ... but have you seen THEIR prices!?).
Having said that, Sainsbury's approach to customer service (other than the excessively long waits at the checkout and lack of staff) and the manner in which they resolve problems, is amongst the very best around and is to be commended. You certainly can't say that at Morrisons, Asda, Aldi and Lidl.
The sales guy had just come off a particularly 'annoying' telephone call at the time of our visit and his mind seemed to be elsewhere. His explanations of 1080i versus 1080p left a lot to be desired, as did the benefits of LCD versus LED versus plasma.
Also, too many of the TV's weren't on, and many from the on-line presence and brochure ads weren't present on the shop-floor.
As always, relatively price competitive, so long as you don't mind buying stock which is not the latest release from any given manufacturer ... which I don't.
Usually superb; this time, not so. Everyone has an off-day!
I've had 3 pairs repaired and saved a fortune on new glasses; however, each repair was FAR from the advertised entry price on their web-site and only confirmed once they'd 'examined' the glasses, i.e. once they were held to ransom!
It seems they charge £30 for the first stainless steel weld per pair of spectacles ... and that isn't particularly cheap!
If the work was beyond reproach, that would prove more acceptable; however, the weld to a visible part of the frame on one of my glasses was rather rough'n'ready, to be honest.
I might try eMailing them photos next time and obtaining a quote beforehand.
Placed an order of sufficient value to attract free P&P ... however, it turns out some items weren't actually in stock, despite their ordering systems saying they were and allowing the order to go through.
These missing items took the order just below the free P&P threshold. Rather than either ensuring the order (still) attracted free P&P (as the shortfall was in no way my fault) or giving me the option to amend or cancel the order ... it was shipped with items missing AND P&P added on.
Hmmm, surreptitious, underhand and lacking customer-centric service, methinks!
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