Stephen´s profile

Reviews (7)

Rutland Cycling

Excellent Customer Service ... Some Naff Low-Cost Products

Bought some spare parts, including a low-cost track pump. Don't bother, it really is a case of you get what you pay for: cheap, nasty, Chinese-made rubbish. Looked poor-quality, badly engineered, damaged valve, naff connector ... and it didn't work!!!

Thankfully the infamous Rutland Cycling customer service came to the fore and they agreed to replace it with something else without question...


Expensive fresh goods; OK stores

We shop here because of the overall buying experience; however, as their prices for fresh produce have increased - and the queues at the checkouts have got longer - we've started using [external reference] (and even [external reference] and (external reference) from time-to-time!).

[external reference] has a much greater variety at MUCH better prices, despite the questionable ethics involved. (If it were just about ethics, we'd probably shop at [external reference] ... but have you seen THEIR prices!?).

Having said that, Sainsbury's approach to customer service (other than the excessively long waits at the checkout and lack of staff) and the manner in which they resolve problems, is amongst the very best around and is to be commended. You certainly can't say that at [external reference], [external reference], [external reference] and [external reference].


Excellent Customer Service...

...and with the National Audio Show 'discount voucher', price competitive too!

This is my only reservation about this on-line store, preventing me from giving them an unbridled 5-star review: prices tend towards SRP/RRP.

For cheaper products, this wouldn't be too much of a problem if it weren't for the postal charges; however, at higher price points, there tend to be deals to be had elsewhere, which is a pity.

Shaun the founder/owner is superb and runs an informed and responsive set-up; they just need to tweak their prices at times.


Richer Sounds

Not bad ... but not as good as usual (Birmingham store)

The sales guy had just come off a particularly 'annoying' telephone call at the time of our visit and his mind seemed to be elsewhere. His explanations of 1080i versus 1080p left a lot to be desired, as did the benefits of LCD versus LED versus plasma.

Also, too many of the TV's weren't on, and many from the on-line presence and brochure ads weren't present on the shop-floor.

As always, relatively price competitive, so long as you don't mind buying stock which is not the latest release from any given manufacturer ... which I don't.

Usually superb; this time, not so. Everyone has an off-day!

08 November 2012

Reply from Richer Sounds

Hi there,

Thank you for your review, although I was sorry to read your comments about your recent visit to our Birmingham store.

Our customer service is our top priority, therefore, so I can take your feedback up with the manager and his team at the branch please would you let me know when you visited our store?

The vast majority of our stock is the latest models from the current ranges of the big manufacturers, although of course we do still have a great range of end-of-line clearance models that are cheaper than ever.

In the meantime, if you would like any technical or sales advice then please feel free to e-mail me with your contact details and I will have one of my technical advisors get in touch.

Many thanks,

John Clayton
Operations Director
Richer Sounds


Adequate repair (3.5/5) but very expensive (2.5/5)

I've had 3 pairs repaired and saved a fortune on new glasses; however, each repair was FAR from the advertised entry price on their web-site and only confirmed once they'd 'examined' the glasses, i.e. once they were held to ransom!

It seems they charge £30 for the first stainless steel weld per pair of spectacles ... and that isn't particularly cheap!

If the work was beyond reproach, that would prove more acceptable; however, the weld to a visible part of the frame on one of my glasses was rather rough'n'ready, to be honest.

I might try eMailing them photos next time and obtaining a quote beforehand.

Cautiously recommended.

Chemist Direct - UK's Online Pharmacy. Fast, discreet & secure.

Poor Stock and Billing Systems

Placed an order of sufficient value to attract free P&P ... however, it turns out some items weren't actually in stock, despite their ordering systems saying they were and allowing the order to go through.

These missing items took the order just below the free P&P threshold. Rather than either ensuring the order (still) attracted free P&P (as the shortfall was in no way my fault) or giving me the option to amend or cancel the order ... it was shipped with items missing AND P&P added on.

Hmmm, surreptitious, underhand and lacking customer-centric service, methinks!

Taunton Leisure

Quality service; quality product; quality price!

Easy to do business with, fast shipment of product, value-for-money transaction! What more do you want?

Stephen´s profile

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Male, 1969
United Kingdom