Karen Holt´s profile

Reviews (3)


They keep cancelling my order for no reason

Absolutely dreadful service. I had phone and broadband arranged for 20th February. It didn't happen. I complained. They said BT had cancelled phone order without telling anyone. It was rebooked for 12th march. A few days before they sent me an email saying it was cancelled. Again, no explanation given whatsoever. I rang and asked. Was told again that BT cancelled the line because I had not contacted them. Nobody had informed me I must contact BT, or told me who to contact or why. I asked for it to be reinstated again at earliest opportunity. I am now told it will be 29th march. This is more than 5 weeks after the date I was supposed to get it, that's if it comes at all. I am going to be ringing to cancel my order tonight. Useless..

18 March 2014

Reply from Plusnet

Hi Karen,

Really sorry to see that you've not had your services installed. I'm happy to take a look into this if needed, I can take a look at the date you've been given but I can't promise it can be brought forward without looking into it further.

Please feel free to send us a private message to either our Facebook or Twitter pages with your username on then we can help further.

Kind Regards,

Chris Purvey
Plusnet Digital Care Team


Easy peasy

Best price, and superfast service in a plain packet. I ask for nothing more!


Superfast service and helpful info!

I didn't get to see the flowers but am told they are lovely. Was impressed with the speed of service and the fact that I was messaged to say they were delivered. Thank you. Would use again.

Karen Holt´s profile

profile image of Karen Holt
Karen Holt
Female, 1962
Newcastle upon Tyne, United Kingdom