Graham Ross´ profile

Reviews (9)

Energenie

Placed my order then no comunication and no product

After ordering my product I received an email saying it would be shipped in 1-5days but it's been over 10 days and nothing.
Update 4th Feb 2014 following reply from Energinie:
Thanks for the reply and it's good to know the system is improved.

04 February 2014

Reply from energenie4u.co.uk

Dear Graham,

I wanted to let you know that thanks to this review we have improved our communication and the way we inform customers about out of stock products. Now all out of stock items are marked on the website. Further to this if you do order an out of stock item you will receive an e-mail letting you know the expected delivery date. If you don't find this date acceptable we invite you to ring us and we will refund you.

I apologise for the poor experience you had but I hope from this we have been able to improve our customer service. If you do wish to purchase from us again please e-mail otadd@energenie4u.co.uk and we can offer you 25% off your next purchase.

Many thanks

The Energenie Team

WAE+

Ordered UPS battery and it took weeks before they said they couldn't deliver. Worst online purchasing experience ever.

I ordered a UPS battery for an APC UPS. My credit card was charged immediately. I had to email them weeks later as the item hadn't arrived and they then sent me an email saying they couldn't get the battery and cancelled my order. I did get a refund but it took a month in all.
Totally unacceptable as I have a client waiting for the UPS replacement battery and I have been out of pocket for a month.
We will not use this company again.

Iwantoneofthose

Quick delivery in perfect order.

I ordered a 6 in 1 Solar Robot Kit as a Christmas present so can't comment on the item itself yet. However it was a good price and delivered fast and was packaged well, so i woudl be happy to buy from them again.

BathEmpire

Excellent product, very high standard and such a great price.

The mixer looks very good and has nice etched markings on it rather that blue/red painted like other mixers. This means that the on/off & hot/cold indications will not fade with time and will always look good.
The rail is sold metal again much better that similarly priced products which are plastic.
The shower head is amazing, it’s nice and large and has about 8 functions.
Overall I would expect to pay about twice as much for the quality of this product.
Very happy and the bathroom now looks very modern and fantastic.
I called as I wasn’t sure about something and the staff were very helpful, knowledgeable and answered my question straight away
Thank you.

07 December 2012

Reply from BathEmpire

Dear Sir,

Thank you for your feedback.

I am concerned that you were unhappy with the tap. If you are willing to contact our aftersales department they will be more than willing to assist. You can email them aftersale@bathempire.com with your order information, a description of the fault and photo showing the product.

In the meantime I will ask the aftersales to look into your concern.

Kind Regards

Sophia Jeynes

Trueshopping

Great Product, Great Price, Great Packaging

Item - Standard Shower Bath Screen with Fixed Panel (NSS2).
This was by far the best price I could find yet the product and service were excellent. The Item is large, heavy and fragile, so I was worried it might arrive with some damage, but no, it was packaged well and was in perfect condition. the fitting instruction arn't great, but I followed them carefully and was able to sucessefully install the screen.
I woudl happily recommend both the product and the company to my friends.

Glasses Direct

Prefect

Very easy to deal with, and very helpful when I contacted them.
I used a discount code on Monysavingexpert web site and got 2 pairs of decent glasses for £25! I am very sensitive to the optical alignment so I was a bit worried but I needn't have been as both pairs are spot on which is better than my options were.

Kikatek

Good price and delivery

The price was very competitive and the item arrived within a day or two, and was well packaged too.
Very easy to order and will use them again.

Gamesbite

fantastic price, and instant delivery.

I received the code within a minute of ordering, registered it on the Xbox and had my points available to use within a couple of minutes. Also a great price.

Graham Ross´ profile

profile image of Graham Ross
Graham Ross
Reviewer
Male, 1964
United Kingdom

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