Jonathan Cooper´s profile

Reviews (1)

Pro Bike Kit

Good products, good prices - Sack the stock checkers

I have ordered a fair few bits from PBK recently.

Waited two weeks for a group set and a set of handlebars to arrive, which never did. Instead I was greeted by an email confirming that the handlebars I ordered were no longer available. No mention of the groupset, until I ring up a week later and told, oh sorry the whole order was cancelled as we haven't got the item in stock. Apparently it is against policy to substitute an almost identical product in for the one you have ordered.

Don't get too excited if you see something for a good price on the website. As likelihood is (unless it's something small!) they probably don't have it in stock.

In summary, an online bike shop that has the potential to be good, if it addresses it's customer service and actually advertises stock that it is available for them to sell. -

Note to seller - 35233302 - I have tried to message you on your website but with a 1000 character, it is hard to detail!

Jonathan Cooper

20 January 2014

Reply from Probikekit

Hello Jonathan,

Thank you for your recent 3* review.

I have noted all of the information down, however I am unable to locate your account.

In order to aid my investigation, please could you provide me with your order details so that I am able to find your account and look into the reasons your order was cancelled without notifying yourself of this.

Kind regards,
Customer Care Team

Jonathan Cooper´s profile

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Jonathan Cooper
United Kingdom