Ashley Rollinson´s profile

Reviews (2)

Mazuma Mobile

Fast and fair pricing

I tried envirofone first who offered me less than 20% of what Mazuma did and took 10x longer in doing so.

Really good service, Phone received within 2 days, cheque received within 4 working days. Good all round!

Envirofone

They rip you off and take their time doing so

I sent my damaged iPhone 5 to envirofone because they said "We don’t offer an average price for a faulty phone; instead we take the time to test each individual mobile so that you get an individual price for the individual fault."

After saying they haven't received my phone for 6 days (when intact the tracker showed they had) I contacted them and amazingly the next day they had not only received the phone, but had tested it and found it was damaged.

Everywhere was offering me around £90 for my faulty phone. After taking their time they offer me a paltry £20. £70 less than almost every competitor.

Absolute waste of time. What has happened. I used envirofone many many years ago when they were the industry leaders and pioneers. (sold some old nokias). They are a shadow of their former self and are trading on their name.

20 January 2014

Reply from Eazyfone Ltd

Hello,

Thank you for taking the time to write a review.

The Royal Mail tracking service that is available to all customers who use our freepost label, only tracks the parcel to the nearest sorting office. It then usually takes 1-2 days until the package arrives at our offices.

Unfortunately when we received your phone it would not switch on. As this is classed as a major fault we were unable to offer you the full value for it. We returned your phone to you as requested, free of charge.

Many Thanks

Envirofone

Ashley Rollinson´s profile

profile image of Ashley Rollinson
Ashley Rollinson
Reviewer
1983
Eastbourne, United Kingdom

About