Donald Duff´s profile

Reviews (1)


Not satisfied...

The wrong item has been sent and despite 3 emails and 2 weeks delay I am still waiting on a replacement or confirmation of what is to happen next. No alternative but to raise a dispute with paypal

04 July 2011

Reply from Equipyourtrip

Item confirmed as arrived by customer

Hello Donald Genuine Innovations Tyre Repair Cartridge is showing that it has arrived on Pre paid code HQ34977 Please can you confirm this is correct

Hello Donald, We've checked with Royal Mail and they are telling us that it has arrived at the Dunfermline sorting office for dispatch a couple of days ago. Please confirm if it does not arrive within the next couple of day we will check again with Royal Mail tomorrow!

Hello Donald, We re sent the correct Genuine Innovations Tyre Repair Cartridge last week via first class post once we received new stock after the initial e-mail correspondence making us aware of our mistake. You should of received this item by now, but we have noticed items have been taking a little longer over the last few weeks via first class packet service. We happy for you to keep the Genuine Innovations Patch Kit Cartridge wrongly sent. Please original response " Hi Donald, I will look into this today and get the correct item sent out as soon as possible."

Sorry for the inconvenience caused

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Donald Duff
Male, 1961
Kirkcaldy, United Kingdom