Matt Nation´s profile

Reviews (5)


Awful. No customer service. inability to deliver goods. avoid.

Update: Chloe at Yodel came to my rescue - and for that, I've updated my marks! Thanks for all your help.

Old review: If you are buying goods from an online retailer, always check if they use Yodel as the courier - if they do - buy the good elsewhere. Seriously. Don't be tempted by thinking it won't happen to you.
They tell you they have delivered items, which they blatantly haven't. They say they left them on your doorstep - when they clearly didn't. The support staff are laughably unhelpful and just tell you to contact your online retailer. When its clearly the courier at fault.

14 April 2014

Reply from Yodel

Hi Matt.

Thank you for the lovely comments :)

If you ever need my help you know where I am.

Have a great day.



Never had a problem with them.

Really can't complain. They provide delivery slots, text you when its on its way, update you by text etc etc. A well organised delivery.


A lot cheaper than the car hire company!

Had no reason to put it to the test, but in theory it does the job and its a LOT cheaper than the car hire company prices...!


OK - but sending every item out separately is a little wasteful!

Items were all as described, so no complaints there. Just seems odd that the order was split into separate items and all packed and delivered separately...


Fast delivery - good price!

Website is a bit clunky - not the slickest piece of design. however can't fault the speed of delivery or their worth sticking with!

Matt Nation´s profile

profile image of Matt Nation
Matt Nation
Male, 1973
Bath, United Kingdom