Ursula´s profile

Reviews (1)

Bambino Direct

I wouldn't recommend unless you want a stressful end to pregnancy.

I ordered buggy for my soon to be newborn on Friday evening, no hassle there. Received an email saying delivery would be on Monday, wow amazing great company (or so I thought) received buggy, hubby went to put it together but catch on carry cot part was broken and also inch sized hole in shopping basket. So packaged it up and emailed bambino direct, got a prompt reply saying I needed to take pictures of faults. So I did that and filled in return form. And I've heard nothing since that was almost 2 weeks ago. I've emailed every day but still no reply. I'm 2/3 weeks from giving birth with nowhere to put my baby. My husband or I don't have the disposable income to order another as we saved to buy this one. I could really do without the added stress, this is meant to be a happy time and yet I'm worrying about how to get a replacement. Would never order again from this company. They were quick to take my money and deliver but that's where it ends. You would think any company involving children would have high standards.... NOT THIS ONE.

22 January 2014

Reply from www.bambinodirect.co.uk

Hi Ursula,

I'm really sorry to hear about the trouble you've had with your order. Do you have an order number you can give me so I can escalate this with out customer services team for you and get this resolved?

Kind Regards

Ursula´s profile

profile image of Ursula
United Kingdom