I joined OVO about 3 months ago this was for dual fuel i had stayed through 40 years of electric company take overs and was with N Power they had made so many computer changes i gave in and joined the swap brigade
Ovo from joining on line kept me informed did all they said when they said and commenced my direct debit on time and for the correct amount. I have so far had 2 monthly bills both accurate and even enjoyed a small amount of interest on my credit balance. The online meter reading and account info is easy to understand and use with a decent phone app.
The transfer was totally easy in fairness from old and new companies i have a 1 year renewable contract and do 95% on line which is good for me my only 2 minor points 1) Smart meter info more updates needed 2) a bit faster e mail response time but not worth a reduction in stars.
If like me you have remained loyal and the energy company had taken you for granted give OVO a try my experience was positive
I found Giff Gaff good, for me it has one main issue and that is its not recognised by the phone suppliers for me this meant with IPhone iOS updates i needed to keep re inputting the details in my phone
I would certainly use again if i moved from IPhone
Visit local stores and staff always seems more like talking with each other, if you speak with store manager they are less than polite.
I thought maybe this was just the local manager so i took the extreme step of writing to the CEO who got a jnr customer service person to contact me via email with an o844 number to ring them, i doubt CEO could be bothered reading a complaint
Not bought anything else off them or sister company Argos since, come back Comet
This company helped me find a solution for a pain i had in my ear / jaw when sleeping on my side with a down pillow. The advice given was spot on the order placed at 3PM was delivered next morning at 8.45 well packed and great follow up.
Well worth checking them out if you enjoy quality and service 5 Star from me
This company goes the extra mile when you place an order fast delivery though you need to pay for next day and well packed
Duvets and Mattress topper are carded wool and in my opinion well worth the money
They also sell pillows being honest i found the pillow lumpy and hard to use i could not recommend the pillow
Bought off Dabs for many years may be different in the future. Returned 3 items for refund 3 weeks ago 1 item refunded now they are playing a wait game for the other 2 items which are in quarantine. Sad they used to be great would they like not getting paid for what they send out...
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