Paul James Freeman´s profile

Reviews (1)


Let down by inefficiency to respond to customer emails, as a result a loss of confidence to do any future ordering.

I placed my order and have only received 3 of the 4 Blu Ray films ordered. I did send CEX an email to chase up the missing Blu Ray film however I have had no reply from them and having had 2 more post deliveries since my email am still waiting in ever hope that it might arrive. I understand that occasionally orders do go missing but there is no urgency from CEX to ensure that as a customer I am happy and that my order has been completed. Not sure it is even worth sending another Email to CEX as they don't seem to be too interested in responding to any they receive. Might just have to except loss myself and learn from the experience, which is ashame as I have placed a few online orders last year with no problems and this experience would stop me from doing any future orders. Until this order I was happy to make further orders and to recommend them to others however i won't be so quick to do either from this point onwards.

27 January 2014

Reply from CeX

Hi Paul,

I'm really sorry about what has happen to you :(

I will get WeCare to respond your email and they will resolve this for you ASAP !

Thanks for the review



Paul James Freeman´s profile

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Paul James Freeman
United Kingdom