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Reviews (1)

CeX

Resent Broken Item That i am waiting for a refund from the first time it was sent.

Sold me a broken game, was returned and a voucher refund issued, sent said voucher off and still not received the money back in my account. meanwhile i purchased another copy of the game, but when it arrived it was the same exact copy that they had sent before and proven to be faulty. Just a month apart. So now i am awaiting 2 refunds, paid £5 postage im never likely to see refunded and waiting days apart for their customer service team to get in touch. Avoid.

28 January 2014

Reply from CeX

Hi Liam,

I'm so sorry to hear this- Really sorry you have been sent a faulty game again :(

If you drop an email to wecare@webuy.com as I can't find one if you have sent one already, and put your full name and order number with the issue and i will make sue WeCare to respond to you and resolve this !

Sorry for the hassle

Thanks for letting us know

Hannah

CeX

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liam baker
Reviewer
United Kingdom

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