had a look on here at the reviews before i tried a sample order, noticed that the reviews were very mixed but the company have a great range of good quality clothing (ie Craghoppers).
I was nearly driven to distraction from the first email, I placed the order and when it was sent back to me for review it was completely wrong, not just an odd error but multiple errors from wrong sizes to missing garments, this happened over and over, even with the review of the embroidery problems occurred, and eventually I had to call several times to complain.
The order address and date, which were vitally important as the order was being sent internationally was also messed up and I had to complain yet again...
In conclusion, the products are excellent, the embroidery is truly excellent, but the customer service is ridiculously bad, ...would I buy again?...yes, but only because the range of products, price and embroidery is good, I would be prepared this time for the numerous emails, international phone calls etc to manage and make sure that the order was correct, as there is no doubt that attention to detail is poor in every part of this business, which is a real shame considering the good product that they produce
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