I paid for a repair to my Bosch fridge freezer on the 2nd March 2011, today is the 1st July and the repair has still not been carried out.
A part was placed on order for 2 months, when it finally arrived it took another 2 weeks for the engineer to call me to arrange to fit it.
Alas the freezer still had the same problem.
When I contacted the engineer he told me he knew it was the wrong part when he fitted it!!!!!!!, but he hoped it would work!!!!!.
Another 3 weeks went by while what he thought was the correct part was ordered and fitted, but on fitting it he told me it wasn't that part after all and he would now have to order a sensor.
Repair care called me 24th June to say the Engineer was in receipt of the part and he would arrange for it to be fitted, one week later and I'm still waiting for him to call.
I HAVE MADE NUMEROUS EXPENSIVE CALLS TO REPAIRCARE, TO NO AVAIL, I PAID THEM £119 ( which was taken from my account immediately) AND HAVE STILL NOT GOT A FULLY WORKING FREEZER.
I am totally frustrated by the whole experience of being lied to by staff and fobbed off by being told some one would call me back.
PLEASE DON'T SUBMIT YOURSELF TO SUCH AN ORDEAL FIND A RELIABLE COMPANY, I DON'T KNOW HOW THEY ARE STILL IN BUSINESS, SOMEONE SHOULD LOOK INTO THEIR DEALINGS.
This company do not have their own engineers, they take your money then contact and use local trade in your area, do yourself a favour, look in yellow pages and engage the services of a reputable tradesman yourself and save time, money and a hell of a lot of frustration.
AVOID LIKE THE PLAGUE OR USE AT YOUR OWN RISK!!!!!!!!!!!
YOU HAVE BEEN FORWARNED !!!!!!!
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