Jo Smith´s profile

Reviews (2)

Outstanding customer service from Caron

I phoned Clipsley Pet Shop a few weeks ago to enquire about an item on their website that comes with three options. The item was out of stock. Caron took my details and called me when the item was back in stock, remembering our conversation about my colour choice (a mermaid statue for my 4 year old's first aquarium as a Xmas present) and helped me complete the order and then sent a personalised message to me in the post. I would definately use Clipsley again and thank Caron for her outstanding customer service

Diamond Heaven

Customer Service second to none!!

Thank you so much for cleaning and replating my diamond ring. It arrived today and looks amazing!! I'm so delighted with it. Many thanks to Richard and Gemma for their fantastic Customer Services, it is so refreshing to find a company who care about their products and their customers, especially when dealing in long distance sales by post for such valuable items.

13 August 2011

Reply from Diamond Heaven

Hi Jo,

Thank you very much for your review!

I will make sure that both Gemma and Richard are told you were pleased with the ring!

If you need anything else feel free to contact them anytime!

Diamond Heaven

Jo Smith´s profile

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Jo Smith
Sandhurst, United Kingdom