I ordered an xbox game over 2 months ago. I have not received the game, yet I was promised a 3-5 working day service from Trove.
They have no problems with swiftly taking my money, but if there are any obstacles in the way, then it is just bad luck; they simply don't care.
I phoned the customer service team and after about 15minutes of annoying telephone music, I finally reached the team. They were the most incompetent bunch of people I have ever spoken to. They kept on passing my call around to different team members when all I did was ask a simple question.
They were unable to send a replacement, so the only option was a refund. Trove cannot provide a refund themselves but will have to relay the message to Tesco. This seems odd and inefficient because I purchased from Trove. Oh well, I agreed to wait 3-5 working days for the refund to take place. The refund did not happen. I waited another 2 days and still nothing. I called Trove back, and I reached a person called "Chirag". He was utterly useless. He couldn't help with anything. "Nothing I can do" he said. Oh great! The customer service line is not free, so if you want to speak to the likes of "Chirag", keep in mind it would cost you a few quid.
It is approaching 40 working days and no refund. I have given up hope on ever getting my money. I will take it as a life lesson. Never again will I shop with Trove. Needless to say, I will absolutely not recommend Trove to anyone. Please, please avoid Trove. They are thieves.
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