Ordered a RTX DUALphone it arrived after about a week later, however the phone was faulty, sent the company an email informing them about the issue via the website... waited 4 days... still no response, I ring the company on UK number advertised on their website, was on hold for ages, I speak to a clueless customers services advisor, who informs me that they will send a written response within 24 hours.... Guess what!! Nothing...ring again the next day this time I'm told that I must send another email detailing the exact fault...so I send another email detailing the fault and request that I wish to return the item for a replacement....wait 2 more days...not response.
Two days later I ring the customer services number to speak to someone sitting somewhere in the Philippines she can't help because the she is waiting for someone to send an email from Hong Kong (wft). I ask to speak to the manager (Caroline), I get told she is busy on another call and maybe I should trying sending another email or I should ring back in an hour when she is free....guess what then I ring back I get informed that the shift has changed and the manager is not available.
Two emails and three calls later, no further forward....A BUNCH OF COWBOYS! BE WARNED!!!
Luckily I paid via Paypal and now have a raised a claim though them....waiting to see what happens next! AWFUL CUSTOMER SERVICE, THEY DO NOT CARE ONCE THEY HAVE SOLD YOU THE PRODUCT AND GOT YOUR MONEY! I WISH I READ THESE REVIEWS BEFORE I ORDERED!
Waazzzii found this review useful
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